Most frequent questions and answers
Frequently Asked Questions
Do you provide website maintenance?
Yes we do provide optional maintenance to prevent against hacking vulnerabilities, damages and incompatibilities by preforming regular updates, backups, security checks, fixing errors and more. This gives our clients the peace of mind that their website is always online and running smoothly.
Contact us for a quote.
Can I get a refund if I am not happy?
We work by milestone, our project are split in 2 stages; design and development. At the start of the project we require a 50% deposit for the designing stage, this amount is fully refundable if our client is not happy with the design. If our client is satisfied and wishes to continue to the development stage, in this case the initial deposit for the design work will no longer be refundable and the remaining 50% can be paid once the website is completed and the client is satisfied with the end result.
Visit Our Policies to learn more.
What if there is a problem with my website?
We provide a 1-month free warranty to cover any problems that may occur with your website and take full responsibility to ensure everything is fixed and working again without any issues.
How much deposit do I have to pay upfront?
We require a 50% refundable deposit up front at the start of the project and 50% when the work is complete.
How long will it take for my website to be completed?
This all depends on the project size and its complexity, for a simple website this can take 2 weeks to 1 month, a medium-sized website can take form 2 to 4 months and much larger projects can take anytime up to 1 year.
Where are you physically based?
YourWebCreative is not physically located – we are an online company. Our distributed staff allow us to offer the highest quality, providing services to clients from all over the world.
Where will my website be hosted?
We offer powerful, dedicated hosting solutions for all of our clients if they wish to host their website with us and benefit from excellent security and performance. You are also more than welcome to host your website elsewhere.
Can I choose the name of my website?
Yes the choice is yours! We are happy to help with the selecting the right domain as it can sometimes be tricky to know what extension you should use (.com .co.uk .org) and what to do when your name has already been taken.