Our Policies

PRIVACY / Refund / Delivery

Privacy Policy

This privacy notice discloses the privacy practices for YourWebCreative.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

• What choices are available to you regarding the use of your data.

• The security procedures in place to protect the misuse of your information.

• How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to process a payment.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (eg. billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Orders

We request information from you on our order form. To buy from us, you must provide contact information (eg. name and shipping address) and financial information (eg. credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Delivery Policy

An estimated delivery time will be provided to our client prior to an order being placed. Project completion times are estimates between 1 week to one month depending on the size of the project. 

Unless there are exceptional circumstances, we make every effort to deliver our services on time as per the delivery times stated on our website. 

 

If you have any questions about the delivery time please contact us.

Refund Policy

We require a 3% deposit of the payment amount prior to designing the website. After the first draft design has been completed and presented to the client:

a) The client will confirm that they are satisfied with the initial design.

b) The client will confirm that they are not satisfied with the initial design.

In the case where our client chooses option (a) confirming they are happy with the initial design, we will continue creating the rest of their website. After receiving a written confirmation from the client stating they are happy to continue, the deposit will no longer be refundable as we move forward with the next steps of the website creation process.

In the circumstance where the client chooses option (b) confirming they are not satisfied, we will do our best to make necessary changes to the initial design to meet the clients needs. If the client is still not satisfied and no longer wishes to continue, we will provide the client with a full refund of their deposit.

 

If you have any questions about our refund policy please contact us.